If you forward the email to as you would a normal email, the headers will be from you as the sender to as the recipient, at which point the relevant information is lost. This gives us the information we need to investigate the email, without this information we are often unable to do much to respond to a report of phishing or spam. Forwarding as an attachment will include the full headers, which will show the path that the email took from the originating computer, through several mail servers, to the recipient. When you are reading an email, your email client will typically only show you a shortened version of the headers (to, from, subject, date, etc). eml file that contains the body and full headers of the original email. 
Every mail client is different, and we've tried to give instructions for common clients below, but basically it should create a.When reporting a spam or phishing email to or the IS&T Information Security Team will ask for the original email "forwarded as an attachment.".Thunderbird (including Netscape, SeaMonkey).
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